Customer Support Specialist

2 weeks ago


Kolkata, West Bengal, India beBeeSupport Full time ₹ 4,00,000 - ₹ 6,00,000
Customer Support Representative

About This Role

This position plays a vital role in enhancing customer satisfaction through timely, accurate, and empathetic support.

Key Responsibilities

  • Handle inbound and outbound customer calls with professionalism and effective communication skills.
  • Provide precise information regarding products, services, and policies to meet customer needs.
  • Record and update customer interactions in the CRM system for seamless tracking.
  • Assist in resolving basic queries and escalating complex issues when required.
  • Ensure clear communication in Hindi and English at all times.
  • Collaborate with the team to improve customer satisfaction by delivering high-quality conversations.

Required Skills and Qualifications

  • A minimum of 0-6 months of experience in customer-facing roles.
  • Excellent communication skills in Hindi and English, with knowledge of a third language being an added advantage.
  • Good listening skills, patience, and a positive approach to handling customer queries.
  • Familiarity with basic computer skills and the ability to use CRM tools effectively.
  • Willingness to work in rotational shifts and accommodate weekend duties.


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