
Customer Support Specialist
2 weeks ago
About This Role
This position plays a vital role in enhancing customer satisfaction through timely, accurate, and empathetic support.
Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and effective communication skills.
- Provide precise information regarding products, services, and policies to meet customer needs.
- Record and update customer interactions in the CRM system for seamless tracking.
- Assist in resolving basic queries and escalating complex issues when required.
- Ensure clear communication in Hindi and English at all times.
- Collaborate with the team to improve customer satisfaction by delivering high-quality conversations.
Required Skills and Qualifications
- A minimum of 0-6 months of experience in customer-facing roles.
- Excellent communication skills in Hindi and English, with knowledge of a third language being an added advantage.
- Good listening skills, patience, and a positive approach to handling customer queries.
- Familiarity with basic computer skills and the ability to use CRM tools effectively.
- Willingness to work in rotational shifts and accommodate weekend duties.
-
Customer Support Specialist
2 weeks ago
Kolkata, West Bengal, India beBeeCustomerSupport Full time ₹ 35,00,000 - ₹ 65,00,000Job Title: Customer Support Specialist Description: We are seeking a highly skilled and motivated customer support specialist to join our team. As a key member of our support team, you will play a vital role in ensuring that our users receive exceptional service and support. Key Responsibilities: Assist platform users by addressing their queries and concerns...
-
Customer Support Specialist
2 weeks ago
Kolkata, West Bengal, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 7,50,000Job Title: Customer Support SpecialistAbout the RoleWe are seeking a highly skilled professional to provide exceptional support to our customers, ensuring their satisfaction and loyalty.Key Responsibilities:Troubleshoot and resolve WordPress & WooCommerce issues efficiently.Communicate effectively with customers (via tickets, email, and live chat).Identify...
-
Customer Support Specialist
2 weeks ago
Kolkata, West Bengal, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,11,000About the Role:We are seeking an experienced and skilled Customer Support Specialist to join our team. This is a fantastic opportunity for someone with a passion for delivering exceptional customer service and technical expertise.The ideal candidate will have strong problem-solving skills, be able to work well under pressure, and possess excellent...
-
Kolkata, West Bengal, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 4,50,000Customer Support Specialist Opportunity We are seeking a skilled Customer Support Specialist to join our team. The successful candidate will provide exceptional customer service, ensuring that every interaction meets the highest standards of quality and professionalism. Provide timely and effective responses to customer inquiries via voice or non-voice...
-
Support Specialist
2 weeks ago
Kolkata, West Bengal, India beBeeTechnical Full time US$ 40,000 - US$ 65,000Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to support our customers and drive smooth operations.The ideal candidate will have experience in technical support, preferably in SaaS or mobility/dispatch software. Strong knowledge of web technologies, troubleshooting tools, logs, and debugging techniques is essential.Act as...
-
Customer Support Specialist
1 week ago
Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 18,00,000 - ₹ 19,00,000About This OpportunityWe are looking for a skilled professional to handle voice-based customer support and provide solutions to clients.ResponsibilitiesRespond to customer inquiries and resolve issues efficientlyProvide excellent customer service through voice calls and other communication channelsWork collaboratively with colleagues to achieve team goals...
-
International Customer Support Professional
2 weeks ago
Kolkata, West Bengal, India beBeeCustomerSupport Full time ₹ 3,24,000 - ₹ 4,20,000As a skilled Customer Support Specialist, you will deliver exceptional customer service via international calls, ensuring professional and efficient interactions.Key Responsibilities:Analyze customer needs and provide tailored solutions to meet their requirements.Utilize problem-solving skills to troubleshoot issues and escalate complex problems when...
-
Customer Engagement Specialist
2 weeks ago
Kolkata, West Bengal, India beBeeCommunication Full time ₹ 9,00,000 - ₹ 15,00,000Customer Engagement SpecialistOur organization seeks a Customer Engagement Specialist to join our team. As a full-time remote employee, you will work with our team in the US and develop your skills and advance your career.The primary responsibilities of this role include:Respond promptly and effectively to customer inquiries from support tickets and...
-
Customer Support Specialist
2 weeks ago
Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000Job DescriptionThis role involves providing exceptional customer service and support to our clients, ensuring their needs are met with professionalism and efficiency.You will be responsible for managing and resolving issues by communicating effectively with drivers and fleets, enforcing high service standards, and confirming ride completion. Additionally,...
-
Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000Customer Support and Content Specialists are essential in delivering exceptional customer satisfaction while creating content for our website.The primary role involves handling customer queries, translating English content into Latin Spanish and Brazilian Portuguese, and providing professional support via email, social media, and phone calls.Key...