Customer Support Specialist

2 days ago

Kolkata, West Bengal, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 7,50,000

Job Title: Customer Support Specialist

About the Role

We are seeking a highly skilled professional to provide exceptional support to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities:
  • Troubleshoot and resolve WordPress & WooCommerce issues efficiently.
  • Communicate effectively with customers (via tickets, email, and live chat).
  • Identify recurring issues and share feedback with the development team to improve products.
  • Maintain accurate plugin documentation with new features.
  • Manage tickets in a customer support tool and collaborate on GitHub.
  • Stay updated with the latest product releases.
Requirements:
  • Demonstrated expertise in WordPress (troubleshooting, debugging, database, plugins).
  • Hands-on experience with WooCommerce.
Favorable Qualifications:
  • Awareness of AI tools for enhanced support.
About Us

Our company is a leader in WooCommerce plugins trusted by 200K+ stores worldwide. We're known for prompt, polite, and solution-driven support - and we're looking for someone who shares the same passion for helping customers.

If you have 1+ year of customer support experience and want to grow with a product company that values both its team and customers, we'd love to hear from you.

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