Customer Support Specialist
13 hours ago
Job Title: Customer Support Specialist
Description:
We are seeking a highly skilled and motivated customer support specialist to join our team. As a key member of our support team, you will play a vital role in ensuring that our users receive exceptional service and support.
Key Responsibilities:
- Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors
- Proactively upsell premium packages and add-on services, increasing awareness of the platform's offerings
- Educate users about additional publishing services such as cover design, marketing packages, and distribution options
- Gather insights from users on their experience, identifying what works well and areas needing improvement
- Share valuable user feedback with internal teams to inform product improvements and enhance user experience.
Requirements:
- Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly
- Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users
- A customer-first mindset, with a genuine passion for helping users succeed.
- A proactive attitude toward upselling and promoting high value services.
- Ability to gather insights from user interactions and report key findings to the team.
- Willingness to learn and adapt in a fast paced environment.
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