Customer Support Specialist

1 day ago

Kolkata, West Bengal, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,11,000

About the Role:

We are seeking an experienced and skilled Customer Support Specialist to join our team. This is a fantastic opportunity for someone with a passion for delivering exceptional customer service and technical expertise.

The ideal candidate will have strong problem-solving skills, be able to work well under pressure, and possess excellent communication skills.

This role involves resolving complex technical issues, providing support via various channels, and collaborating with cross-functional teams to ensure seamless customer experience.

The successful candidate will be responsible for:

  • Advanced Technical Support: Troubleshooting and resolving complex technical problems related to software, hardware, and infrastructure.
  • Issue Resolution: Identifying root causes of issues and implementing effective solutions to prevent future occurrences.
  • Technical Expertise Development: Staying up-to-date with the latest technologies and trends to provide expert advice to customers.
  • Cross-functional Collaboration: Working closely with engineering, product, and sales teams to ensure alignment and delivery of high-quality products.

Requirements include:

  • Strong background in technical support or related field.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment.
  • Familiarity with web technologies (HTML, CSS, JavaScript) and APIs.

Benefits include:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.

Join our team and be part of a company that values innovation, customer satisfaction, and employee growth.

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