Customer Support Representative

1 day ago


Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 3,60,000 - ₹ 4,11,000
Job Opportunity

Customer Service Specialist Role:

We are seeking a highly motivated and customer-focused professional to provide exceptional support to our clients. As a Customer Support Associate, you will be responsible for delivering top-notch customer service via phone, email, or chat.

  • Respond promptly and professionally to customer inquiries.
  • Resolve customer complaints in a fair and efficient manner.
  • Provide product information and demos to customers.
  • Collaborate with internal teams to resolve complex customer issues.

Responsibilities:

  1. Build strong relationships with customers through regular communication.
  2. Identify and escalate critical customer issues to senior support staff.
  3. Develop and implement effective solutions to enhance customer satisfaction.
  4. Stay up-to-date on product knowledge and industry trends.

Requirements:

  • Bachelor's degree in Communications, Marketing, or related field.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.


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