Support Specialist

17 hours ago

Kolkata, West Bengal, India beBeeTechnical Full time US$ 40,000 - US$ 65,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to support our customers and drive smooth operations.

The ideal candidate will have experience in technical support, preferably in SaaS or mobility/dispatch software. Strong knowledge of web technologies, troubleshooting tools, logs, and debugging techniques is essential.

  • Act as the first point of contact for customers to troubleshoot and resolve technical issues across our platform.
  • Deliver exceptional support with strong spoken and written communication.
  • Provide technical support for UK and USA-based customers, understanding their specific product workflows, expectations, and cultural nuances.

Key Requirements:

  • Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
  • 1–3 years of experience in technical support, SaaS, or mobility/dispatch software.
  • Prior experience supporting UK and USA-based products (understanding of customer expectations, SLAs, and compliance).

About this role

This role plays a critical part in ensuring customer satisfaction, driving feature adoption, and maintaining trust with our customers.

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