
Technical Service Advocate
5 days ago
Technical Support Representative
- Key Responsibilities:
- Troubleshoot technical issues reported by customers via phone, chat, or email.
- Develop expertise in Microsoft products and services, including Windows, Office, and Surface devices.
- Provide timely and effective solutions to ensure a positive customer experience.
- Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Knowledge of computer hardware, software, and operating systems.
- Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Document interactions, solutions, and follow-up actions in the support system.
- Escalate complex issues to higher tiers when necessary.
- Contribute to internal knowledge bases and share best practices.
- High school diploma or equivalent required.
- 1-2 years of customer service or technical support experience preferred.
Work is typically performed in a standard office environment. May be required to travel for training or meetings.
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