Expert Technical Specialist

2 days ago

Alleppey, Kerala, India beBeeTechnician Full time ₹ 10,80,000 - ₹ 15,45,000

As a technical specialist you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.

Job Summary
  • Provide expert-level technical support and resolve complex incidents efficiently.
Key Responsibilities
  • Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
  • Ensure compliance with SLAs and service quality standards.
Requirements
  • 3+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.
Technical Skills
  • Service Management: Incident, problem, and change management; SLA tracking; documentation and knowledge base management.
  • Technical Support: User access management, application troubleshooting, remote support, and escalation handling.
  • GCP Skills:
  • Console navigation and basic resource management
  • IAM role assignments and access control
  • Compute Engine and Cloud Storage support
  • Monitoring dashboards and alert triage
  • Billing usage analysis and cost monitoring
Certifications (Preferred)
  • ITIL Foundation (Required)
  • Google Cloud Digital Leader or Associate Cloud Engineer
About Us

Our organization is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, we are trusted by our clients to address the entire breadth of their business needs.

Our team members in over 50 countries are driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future.

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