Technical Customer Support Professional

1 week ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000

**Job Overview**

We are seeking a highly skilled and dedicated professional to join our team as a Customer Support Specialist.

  • This role involves providing exceptional support to our customers, addressing their queries and concerns in a timely and efficient manner.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat, resolving issues in a professional and courteous manner.
  • Conduct remote troubleshooting of products, identifying and resolving technical issues efficiently.
  • Troubleshoot, approve, and execute warranty claims, ensuring prompt resolution for our customers.
  • Provide pre-sales information about our products, assisting customers in making informed decisions.
  • Assist with the activation of new sites as needed, ensuring seamless onboarding experiences.
  • Document all activity in a central CRM/Help Desk software platform, maintaining accurate records.
  • Coordinate with Engineering teams to track field issues, log product bugs, and facilitate product modifications.
  • Assist colleagues with troubleshooting and administrative tasks as needed, fostering a collaborative work environment.
  • Follow departmental conventions and procedures, adhering to company standards.
  • Participate in ongoing training and education, staying up-to-date with industry standards and product-specific knowledge.
  • Promote a positive company image through all communication mediums, representing our brand professionally.
  • Adhere to company policies and standards of conduct, as outlined in our employee manual.
Requirements:**
  • Bachelor's degree in Engineering (B.E./B.Tech) from a recognized institution.
  • Minimum 60% score in 10th, 12th, and Graduation. Incomplete resumes will not be considered.
  • At least 2 years of experience supporting customers in a Tech Support or Customer Support role. Freshers will not be considered.
  • Excellent interpersonal skills, with proven ability to build rapport and establish working relationships.
  • Strong verbal and written communication skills, with proficiency in PC skills and Mac OS desirable.
  • General understanding of electrical concepts, AC & DC circuits, and an electrical or electronics background is highly desirable.
What We Offer:

We provide a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Join us in delivering exceptional customer experiences and shaping the future of our industry.

  • Technical Support Professional

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Support SpecialistWe are seeking a highly skilled technical professional to join our team as a Customer Support Specialist.The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.This role involves working closely with customers to troubleshoot...

  • Technical IT Support Professional

    7 days ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,10,000

    We are looking for a skilled Technical IT Support Professional to join our team. The ideal candidate will be responsible for providing technical assistance to internal clients, ensuring prompt and accurate customer service, and increasing client satisfaction.Key Responsibilities:Install, upgrade, and troubleshoot hardware and software systemsProvide remote...

  • Technical Support Professional

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job OpportunityWe are seeking a professional with excellent technical support skills to join our team.This is a challenging role that requires the ability to work independently and as part of a team, providing expert-level technical support to customers and partners.The successful candidate will have extensive experience in customer-facing technical support,...

  • Technical Support Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 12,00,000 - ₹ 15,00,000

    We are seeking a skilled and experienced Technical Support Professional to provide top-notch technical support across various platforms, ensuring timely resolution of issues and minimal disruption to end-users.Key Responsibilities:Provide L1/L2 technical support lead for platform-related issues, ensuring prompt resolution and minimal disruption to...

  • Technical Support Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeExpert Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Senior Technical Support EngineerThis role is ideal for an experienced technical professional who is passionate about delivering world-class customer support. The successful candidate will be responsible for troubleshooting complex issues, collaborating with cross-functional teams, and providing exceptional customer experiences.Key Responsibilities:Internal...

  • Technical Support Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomerSupport Full time US$ 10,00,000 - US$ 12,00,000

    Technical Support ProfessionalAre you ready to embark on a technical adventure? As a Technical Support Professional, you will be part of an elite team that provides exceptional technical assistance, enabling clients to achieve their desired business outcomes.You will be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software,...

  • Technical Support Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 1,50,00,000 - ₹ 1,70,00,000

    Job Opportunity:We are seeking a dedicated professional to deliver exceptional post-sales support and maximize customer value.Key Responsibilities:Provide technical assistance to customers and partners on product configuration, performance, and troubleshootingDiagnose, isolate, and resolve complex technical issues while coordinating fixes with...

  • SAP Technical Customer Support Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,40,00,000

    Customer Support SpecialistThis role involves providing technical and functional solutions to customers facing issues with their business processes.Candidates should be able to collaborate with other teams to ensure great customer service, analyze reported incidents, and adhere to Key Performance Indicators (KPIs).Provide expert-level support for Ariba...

  • Cybersecurity Technical Support Professional

    6 days ago

    Bengaluru, Karnataka, India beBeeSecurity Full time ₹ 20,00,000 - ₹ 25,00,000

    Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team.You will work closely with valued customers to address their complex post-sales concerns, analyzing situations and data to provide in-depth evaluations.You'll be a critical thinker, able to network with key contacts outside your area of expertise and detail...

  • Customer Support Professional

    5 days ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 13,00,000

    Unlock Your Career PotentialThis is an exceptional opportunity to embark on a journey in customer support and IT service delivery with a leading global firm. As a customer support professional, you will be the first point of contact for our clients, providing technical support and resolving queries related to various software applications, hardware devices,...