Strategic Customer Relationship Manager

1 week ago

Bengaluru, Karnataka, India beBeeServiceDelivery Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Service Delivery Manager Role

This position is ideal for a results-driven professional with experience in service delivery management, who can effectively manage client relationships and ensure the successful delivery of services. The Service Delivery Manager will play a crucial role in managing customer expectations, working closely with customers, the wider Service Delivery Team, and Technical Consultants to deliver high-quality services.

Key Responsibilities:

  • Service Reporting: Produce timely and accurate customer and internal service reports.
  • Service Reviews: Conduct regular reviews with customers to ensure their needs are met.
  • Customer Management: Handle escalations, issues, problems, and requirements in a timely and effective manner.
  • Financial Management: Oversee invoicing and financial aspects of assigned accounts.
  • Forecasting: Perform monthly forecasting of project costs and revenue.
  • Compliance: Ensure ISO20000 compliance and best practices are followed.
  • Service Improvement: Identify and implement continual service improvement initiatives.
  • Risk Management: Manage business risk and ensure business continuity.
  • Customer Satisfaction: Achieve targets and drive improvement initiatives.
  • Business Development: Explore and drive opportunities for new or additional work within existing customers.

Requirements:

  • Experience: 7+ years in Service Delivery Management.
  • Language: Fluency in English.
  • Communication: Strong verbal and written communication skills.
  • Customer Service: Proven experience in customer service and relationship management.
  • Analytical Skills: Strong analytical abilities.
  • Revenue Generation: Track record of driving revenue opportunities.
  • Process Orientation: Ability to work within a process-driven environment.
  • Forecasting: Experience in monthly forecasting of financials.
  • Initiative: Self-starter with the ability to drive assignments and escalate when necessary.
  • Teamwork: Team player with a strong customer-centric ethos.
  • ITIL Skills: Strong knowledge and skills in ITIL.

Benefits:

  • Hybrid Schedule: Opportunity to work with a hybrid schedule, allowing for a better work-life balance.
  • Tech-Related Benefits: Access to innovative tech-related benefits, including an innovative Tech Scheme to help keep employees up-to-date with the latest technology.
  • Health and Safety: Priority on employee health and safety, with private medical and life insurance coverage, as well as free eye tests and contributions towards glasses.
  • Career Development: Opportunities for incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

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