Software Implementation Support Expert

1 week ago


Thiruvananthapuram, Kerala, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

Job Overview

We are seeking a Technical Support Specialist to provide high-quality assistance and resolve customer complaints in a timely manner.

  • Act as the primary point of contact for customers with technical issues related to software implementation, functionality, and upgrades.
  • Resolve customer complaints or problems, and create product problem reports and troubleshooting documents for each issue.
  • Work effectively in night shifts, responding to calls, emails, and chat logs, while maintaining exceptional communication skills.
  • Demonstrate strong computer knowledge and proficiency in handling customer inquiries.

Key Requirements

Any Graduation

Excellent communication skills

Why this Role Matters

This role plays a vital part in ensuring customer satisfaction and loyalty. By providing top-notch support, we can build long-lasting relationships with our customers and drive business growth.


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