Software Implementation Specialist

1 week ago

Thiruvananthapuram, Kerala, India beBeeTechnical Full time ₹ 19,99,999 - ₹ 24,99,999

Job Title: Technical Consultant

 

Work Location: Nationwide

Experience: 5+ Years

Notice Period: 1 Month.

 

The role of a Technical Consultant involves leveraging expertise in software development and implementation to drive business success.

The selected candidate will be part of the development team, reporting to the project manager and technical lead.

 

This is an exciting opportunity for experienced professionals who want to develop their skills in software development and implementation.

The ideal candidate will have:

  • Proficiency in developing, deploying, customizing, and integrating Dynamics 365 Customer Service.
  • Proficiency in designing, developing, and implementing business processes, plugins, and workflows.
  • Experience in designing and creating custom entities and relationships between those entities.
  • Experience in handling multiple business units with data segregation and cross-BU access/roles.
  • Strong hands-on experience in developing Dynamics Self-Service Portals and Custom portals integrating multiple Dynamics instances for Case creation, Case status update, Add Comment, Upload Screenshots, and knowledge management integrating SharePoint.
  • Experience in software development using Microsoft .Net, C#, JSON, and jQuery.
  • Experience in Customer Service Hub, Unified Client Interface, Client API form context, and Model-driven apps.
  • Strong hands-on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal).
  • Experience in developing automations using Power Automate and Power Apps.
  • Experience in developing applications that can be published to Azure.
  • Experience in handling huge volumes of cases and email records.
  • Experience in using third-party tools to configure, customize, monitor, and troubleshoot the Dynamics application.
  • Experience in Agile/Scrum-based process implementation using tools like Azure DevOps with pipeline automation for CI/CD.
  • Experience in designing and automating survey forms using MS Forms Pro.
  • Dynamics 365 Customer Service Insights, AI-powered Dashboards, AI Predictive analytics, and other AI-driven insights are a plus.
  • Hands-on experience in developing Power BI Dashboards & Reports is a plus.

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