Software Implementation Manager
2 days ago
Manage large-scale software implementations across multiple locations and countries, overseeing the full lifecycle of projects from planning to execution.
Lead a team of 20+ members, ensuring accurate image migration, minimal downtime, and smooth onboarding processes.
Coordinate with cross-functional teams to ensure operational alignment, product feature development, and client satisfaction.
Develop and refine processes to improve operational efficiency, system adoption, and overall performance.
Mentor and coach team members, conduct performance evaluations, and foster a culture of ownership, collaboration, and accountability.
Required Skills:
- 8+ years of experience in operations management, with at least 3 years in leading software implementations.
- Experience working in high-growth environments, preferably in SaaS or healthcare technology.
- Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano, DICOM).
- Excellent communication and leadership skills to manage large teams and client interactions.
Preferred Qualifications:
- Experience in Helpdesk/Incident Management tools like Zendesk, Freshdesk, Jira.
- Familiarity with healthcare compliance standards (e.g., HIPAA).
- Prior experience working Night Shifts.
Location: Trivandrum
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