Implementation Manager

2 weeks ago

Thiruvananthapuram, India CareStack - Dental Practice Management Full time

Responsibilities:● Lead a 20+ member team managing implementations across the US, UK, and AUSregions.● Oversee the full lifecycle of Aeka implementation projects, including planning, resourceallocation, execution, and post “Go live” support● Manage and monitor end-to-end image migration efforts from legacy imaging platforms toAeka, ensuring accuracy and minimal downtime.● Build and refine processes for smoother onboarding, faster image conversions, bettersensor monitoring, and increased adoption of the imaging platform.● Coordinate cross-functionally with Product, Engineering, and Customer Success to ensureoperational alignment, product feature development, and client satisfaction.● Ensure comprehensive documentation of implementation processes, client configurations,image migration procedures, and support guidelines.● Provide regular reports on operational performance, project status, and team metrics toLeadership.● Monitor KPIs and reporting metrics to identify gaps, trends and opportunities for continuousimprovement.● Mentor and coach team members, conduct performance evaluations and foster a culture ofownership, collaboration and accountability.Skills and Qualifications● 8+ years of experience in operations management, with at least 3 years in leading softwareimplementations.● Experience working in a high-growth, SaaS-based or healthcare technology environment.● Experience managing large-scale software implementations spread across multiplelocations/countries.● Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano,DICOM).● Experience in building scalable processes to improve operational efficiency and systemadoption.● Excellent communication and leadership skills to manage large teams and clientinteractions.● Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus.● Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira etc.● Prior experience working Night Shifts.Location● Trivandrum

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