Customer Success Security Specialist
4 days ago
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. With 22,000+ customers worldwide, we have democratized cloud content security for more than two decades, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere.
Job DescriptionWe are seeking a highly motivated professional to join our Customer Success team as a Security Specialist. As a key member of our team, you will be responsible for partnering with Customer Success Managers (CSMs) to drive adoption, retention, and best practices of Egnyte's security and governance related products.
- Partner with CSMs to provide customers consultative feedback and best practices on how Egnyte fits into their security and governance ecosystem.
- Work with CSMs to document strategic success plans for their customer segment, outlining critical success factors, metrics for success, timelines, and potential issues.
- Contribute to and participate in business reviews and product roadmap discussions with the CSM to ensure customer retention and successful renewal of services.
This role requires a strong understanding of security and governance domains, including data governance, risk management, compliance, content classification, remediation processes, regulated and unregulated data. You should also have experience discussing security policies, procedures, and solutions with customer stakeholders pertaining to content/data.
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