Technical Support Specialist for Global Networks

4 days ago


Mumbai, Maharashtra, India RAD Full time

RAD, a leader in networking solutions, is seeking a highly skilled Technical Support Specialist to join their team in India. The successful candidate will play a critical role in delivering exceptional support services to customers worldwide.

Estimated Annual Salary: ₹850,000 - ₹1,200,000

About RAD:

We are an innovation powerhouse with over 40 years of experience in providing best-of-breed Carrier Edge, IoT, 5G, and critical operational network solutions. Our commitment to digital transformation enables our customers to easily navigate the ever-changing technology landscape.

Job Description:

The Junior Global Services Engineer will be responsible for:

  • Providing post-sales and pre-sales solution support activities
  • Demonstrating proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely
  • Performing testing and troubleshooting techniques to identify and resolve technical issues
  • Conducting root cause analysis of issues
  • Preparing technical documentation for customers
  • Communicating status and resolution to internal and external stakeholders
  • Contributing to the knowledge base of the team

Required Skills and Qualifications:

  • 1-3 years of relevant work experience in a technical support role
  • Engineering degree (BE/BTech)
  • Experience with Ethernet layer-2 protocols and layer-3 protocols
  • Working knowledge of testers like VeEX, JDSU, Spirent
  • Knowledge of TDM networks, Virtualization, and Linux OS
  • Proven presentation skills and experience working with external customers
  • Excellent written and verbal communications skills
  • Problem-solving skills and ability to work under pressure
  • Ability to travel locally or abroad to support customers

Benefits:

We offer a hybrid work model that provides flexibility and work-life balance while maintaining a stable company culture. Our commitment to professional development ensures continuous learning and growth opportunities for our team members.



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