Technical Specialist- Network Solutions Expert
1 day ago
About the Role
We are seeking a highly skilled Technical Specialist to join our team as a Network Solutions Expert. This is an exciting opportunity for a seasoned professional to utilize their expertise in network management and implementation.
Key Responsibilities
- Provide managed services to clients, proactively identifying and resolving technical incidents and problems.
- Configure, install, test, and operate assigned infrastructure at client sites.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Analyze, assign, and escalate support calls.
- Investigate third-line support calls and identify root causes of incidents and problems.
- Report and escalate issues to 3rd party vendors when necessary.
- Provide onsite technical support to clients and field engineering services.
- Conduct monthly random reviews of incidents and service requests, analyzing and recommending quality improvements.
- Offer continuous feedback to clients and affected parties, updating systems and portals as prescribed by NTT DATA.
- Proactively identify opportunities for work optimization, including automation possibilities.
Requirements
- A graduate with a minimum of 5 years of experience in the field of Networking.
- Experience in managing large Data Centre networks for 3 years.
- At least 1-year experience on SDN solutions.
- A valid expert-level certificate in the field of networking and preferably in Data Centre SDN solution.
About You
You will be a highly motivated and experienced individual with a passion for network management and implementation. You should have excellent problem-solving skills, strong analytical thinking, and the ability to work independently within defined policies and practices.
What We Offer
We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, plus benefits that include health insurance, retirement plans, and paid time off.
Join Our Team
As a Global Top Employer, we value diversity and inclusion. We are committed to creating an environment where you can grow, belong, and thrive. Apply today to become a part of our dynamic team and accelerate your career with us.
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