Network Support Specialist
2 weeks ago
Job Description
As a key member of our team at NETWORK SERVICE PROVIDER, you will play a critical role in ensuring the smooth operation of our network infrastructure. This exciting opportunity is ideal for a highly motivated and experienced Network Support Specialist who can provide technical expertise and support to our clients.
Key Responsibilities
- Elevate technical issues to the relevant parties when necessary and follow up until the issues are resolved.
- Ensure all standards and procedures are followed and maintained.
- Answer queries and resolve issues related to the usage of standard applications and IT services.
- Provide monthly help desk reports.
- Design, maintain, and support the network infrastructure.
- Monitor system performance and ensure reliability and availability.
- Recommend infrastructure solutions to meet business requirements in compliance with IT policy and procedure.
- Provide Level 2 support and troubleshooting as needed.
- Configure, install, maintain, and plan the lifecycles of various network devices and services (routers, switches, firewalls, load balancers, VPN etc.).
Requirements
- You possess a degree or diploma in Computer Science, Engineering, or a related field.
- You have at least 1 year experience, preferably within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
- You have excellent communication and interpersonal skills.
- You possess strong analytical skills and are comfortable dealing with numerical data.
- You are a strong team player who can manage multiple stakeholders.
- You are highly goal-driven and work well in fast-paced environments.
- You are willing to undertake 30-60% travel.
What's on Offer?
- Leadership role
- Flexible working options
- Work within a company with a solid track record of success
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