Network Support Specialist

2 weeks ago


Mumbai, Maharashtra, India NETWORK SERVICE PROVIDER Full time

Job Description

As a key member of our team at NETWORK SERVICE PROVIDER, you will play a critical role in ensuring the smooth operation of our network infrastructure. This exciting opportunity is ideal for a highly motivated and experienced Network Support Specialist who can provide technical expertise and support to our clients.

Key Responsibilities

  • Elevate technical issues to the relevant parties when necessary and follow up until the issues are resolved.
  • Ensure all standards and procedures are followed and maintained.
  • Answer queries and resolve issues related to the usage of standard applications and IT services.
  • Provide monthly help desk reports.
  • Design, maintain, and support the network infrastructure.
  • Monitor system performance and ensure reliability and availability.
  • Recommend infrastructure solutions to meet business requirements in compliance with IT policy and procedure.
  • Provide Level 2 support and troubleshooting as needed.
  • Configure, install, maintain, and plan the lifecycles of various network devices and services (routers, switches, firewalls, load balancers, VPN etc.).

Requirements

  • You possess a degree or diploma in Computer Science, Engineering, or a related field.
  • You have at least 1 year experience, preferably within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
  • You have excellent communication and interpersonal skills.
  • You possess strong analytical skills and are comfortable dealing with numerical data.
  • You are a strong team player who can manage multiple stakeholders.
  • You are highly goal-driven and work well in fast-paced environments.
  • You are willing to undertake 30-60% travel.

What's on Offer?

  • Leadership role
  • Flexible working options
  • Work within a company with a solid track record of success


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