Network Support Specialist
4 weeks ago
The Opportunity
We are seeking a highly skilled Network Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our network infrastructure.
Key Responsibilities
- Elevate technical issues to the relevant parties when necessary and follow up until the issues are resolved.
- Ensure all standards and procedures are followed and maintained.
- Respond to queries and resolve issues related to the use of standard applications and IT services.
- Provide monthly help desk reports.
- Design, maintain, and support the network infrastructure.
- Monitor system performance and ensure reliability and availability.
- Recommend infrastructure solutions to meet business requirements in compliance with IT policy and procedure.
- Provide Level 2 support and troubleshooting as needed.
- Configure, install, maintain, and plan the lifecycle of various network devices and services (routers, switches, firewalls, load balancers, VPN, etc.).
Requirements
- You hold a Degree/Diploma in Computer Science, Engineering, or a related field.
- You have at least 1 year of experience, preferably in a Helpdesk/Technical Support or Network Engineer/Systems Engineer role.
- You possess excellent communication and interpersonal skills.
- You have strong analytical skills and are comfortable working with numerical data.
- You are a strong team player who can manage multiple stakeholders.
- You are highly goal-driven and work well in fast-paced environments.
- You are willing to undertake 30-60% travel.
About the Employer
Our client is a 'One Stop' solution for all your IT, Telecommunications, Cloud, Security, and Networking needs. They offer managed IT services, managed Enterprise/SME Internet, managed Broadband, SD-WAN solutions, managed WIFI, and FTTx FTTH solutions to Real Estate companies, Townships, and any kind of Networking solutions.
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