Customer Contact Specialist

1 day ago

Remote, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title:

Remote Customer Service Representative

Job Description:

We are seeking motivated, friendly, and proactive individuals to join our dynamic team. As a Remote Customer Service Representative, you will be responsible for handling inbound and outbound calls. This role requires excellent English and Hindi verbal and written communication skills, a passion for making conversation with strangers, and the ability to follow standardized processes while staying resourceful. You will play a key part in ensuring we meet our project objective as it relates to call volume and desired metrics.

Key Responsibilities:

  • Answer incoming calls in a clear, professional manner.
  • Make outbound calls to service providers.
  • Actively engage in conversation, build rapport, and ensure positive interactions.
  • Research, identify, and sleuth online for relevant information to meet required call volume and other call metrics.
  • Follow processes while maintaining a natural conversational style.
  • Maintain accurate records of calls and details using software.
  • Collaborate with team members to solve issues and share best practices.
  • Work under pressure to meet performance metrics, such as call handling time and call quality.
  • Multitask effectively by navigating systems and adjusting to project needs.
Required Skills and Qualifications:
  • Excellent verbal communication skills in Hindi & English: Ability to communicate clearly and in an engaging manner with a variety of people.
  • Strong typing skills: Ability to listen to audio recordings of calls and update transcripts when there are accuracy issues.
  • Research and problem-solving skills: Proficiency in using online resources to locate information and help the team meet its call volume requirements.
  • Process-oriented: Capable of following standardized procedures with attention to detail.
  • Team player: Enjoys working collaboratively in a team environment, supporting colleagues as needed.
  • Deadline-driven & motivated: Thrives under pressure, meeting or exceeding targets and deadlines in a fast-paced environment.
  • Listening skills: Understands and interprets project and caller needs.
  • Adaptability: Able to adjust to different types of personalities and needs quickly.
Preferred Experience:
  • Previous experience in customer service, call centers, or similar roles is a plus.
  • Familiarity with VOIP tools and ticketing systems is an advantage.
Language Requirements:
  • Fluent in Kannada, Telugu, Tamil, Marathi & Gujarati, and English.
  • Able to complete a minimum of 200 quality calls per month.

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