Customer Service Executive

3 days ago

Remote, India Triple Full time

**Summary**

**Responsibilities**
- **Issue Resolution**: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- **Product Knowledge**: Maintain a deep understanding of the products or services to accurately answer customer queries and provide appropriate recommendations.
- **Documentation**: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- **Problem-Solving**: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- **Compliance**: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- **Continuous Improvement**: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to the improvement of customer service processes.
- **Feedback Handling**: Gather feedback from customers and report recurring issues or suggestions to the appropriate teams for process improvement.
- **Team Collaboration**: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

**Qualifications**
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multi-task and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely
- Bachelor's degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred

**Job Types**: Full-time, Permanent

Pay: ₹450,000.00 - ₹750,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Night shift
- US shift

Application Question(s):

- On a scale of 1-10, how much do you rate yourself in spoken English?
- Considering this is a 100% remote opportunity, are you open to working in the US time zone?
- What is your notice period (in days)?
- What is your current CTC (in lacs)?
- What is your expected CTC?
- Do you have experience working in the Voice Process?

**Experience**:

- Customer service(Voice): 2 years (required)

Work Location: Remote

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