Global Inside Sales Team Lead
1 week ago
About Emeritus:
We are a global online education platform that collaborates with top-tier universities to provide high-quality, accessible education to individuals and organizations worldwide.
With over 2,000 employees globally and offices in multiple locations, we have established ourselves as a leading player in the ed-tech industry.
Our short courses, degree programs, professional certificates, and senior executive programs have educated over 250,000 individuals across 80+ countries.
We prioritize state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches to deliver exceptional learning experiences.
The Company is valued at $3.2 billion, backed by prominent investors including Accel, SoftBank Vision Fund 2, and Sequoia Capital India.
About the Role:
This is an exciting opportunity to lead our Global Inside Sales team, driving business results in line with company strategic goals.
You will work closely with higher management to drive global sales revenue, support team outcomes, and motivate staff to deliver exceptional results consistently.
Key Responsibilities:
- Lead a team of Program Advisors who engage with prospects through Email, Phone & other channels to enroll them in our professional certificate programs.
- Drive daily operations of the entire org of advisors by ensuring KRA's and KPIs are intact, enhancing Inside Sales team efficiency.
- Own Programs revenue and enrollment goals along with Revenue and marketing leaders.
- Work towards meeting tactical goals around non-performing programs and ensure quick turnaround on dynamically changing business-critical goals.
- Ensure floor coverage and improve critical deliverables such as hourly dials (Objection handling and CL2PA Coaching, enhancing productivity & Sales Pitch).
- Proactively plan and mobilize sufficient staffing as per shifts, regions, and programs requirements.
- Responsible for ensuring adherence to quality parameters for the team.
- Attend Daily stand-ups with various stakeholders and take ownership of Inside Sales metrics, including tracking media plan adherence (Campaign/New Program Effective Feedback Capturing).
- Maintain shift adherence of Program Advisors and Senior Program Advisors.
- Manage escalations & mailboxes with respect to leads.
- Manage any other task or responsibility as per changing business requirements.
- Encourage and reiterate BULK/Referrals to generate revenue.
Qualifications Required:
- Excellent Communications skills.
- Good interpersonal skills.
- Strong Analytical Skills.
- Strong experience in team management.
- Good knowledge of Excel and analytical skills.
- Self-motivated & adaptability to changing business needs.
- 5+ years of team handling experience.
Salary: $120,000 - $150,000 per year, depending on experience.
Location: Multiple locations worldwide, including Palo Alto, Mumbai, New Delhi, Shanghai, Singapore, Mexico City, New York, Boston, London, and Dubai.
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