Remote Technical Support Specialist

1 week ago

Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000
Job Description

The role of Technical Support Engineer is a vital position that ensures seamless operations for global meetings, events, and webcasts. This involves delivering remote conference room and audio-visual support, managing and maintaining video conferencing, audio/visual, and webcasting technologies.

This individual will be responsible for assisting in scheduling, modifying, and cancelling white glove conferences and webcasts, managing the associated service Outlook mailbox, creating and analyzing performance and usage metrics, and providing exceptional support to users and executives.

  • Administrative Services:
  • Create and update reports on AV and webcasting technologies.
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  • Escalate complex issues to third-level support or manufacturer/vendor support teams.
  • Maintain and update training and troubleshooting documentation.
  • Video Call and Webcast Support:
  • Ensure video endpoints are online and operational.
  • Manage incident response during active calls and webcasts.
  • Prepare and support webcast events, including creating event webpages and conducting dry runs.
  • Monitor live webcast events and troubleshoot issues as needed.
  • Trim, encode, and distribute recorded on-demand copies of webcast sessions.
  • Commissioning Services:
  • Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
  • Test endpoints and network devices.
  • Review, verify, and backup configuration files to facilitate disaster recovery.
  • Support the commissioning and decommissioning of conference rooms and AV devices.
  • Application Support:
  • Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
  • Collaborate with Product Engineers to resolve application issues.
  • Escalate critical issues to Level 3 engineering.

Qualifications and Skills

  • Prior experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
  • Strong analytical and problem-solving skills, along with excellent communication and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
Benefits

Opportunities for professional growth and development.

  • IT Technical Support Professional

    2 weeks ago

    Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Summary:">This is an exciting opportunity to join our team as an IT Support Specialist. As a key member of the technical support team, you will be responsible for providing exceptional customer service and technical support to clients via remote tools.">Key Responsibilities:">">Provide technical support for Windows and Mac platforms across multiple...

  • Senior Technical Support Specialist

    2 weeks ago

    Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 18,00,000

    Senior Technical Support SpecialistWe seek highly skilled technical support specialists to deliver exceptional remote IT support. The primary focus is on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.Key Responsibilities:Microsoft 365 & CollaborationProvide advanced support for Microsoft 365 apps (Outlook,...

  • Technical Support Specialist

    2 weeks ago

    Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 20,00,000

    Technical Support SpecialistOur company seeks an experienced Technical Support Specialist to join its team. The ideal candidate will possess strong technical knowledge and excellent communication skills.Job Description:The Technical Support Specialist will be responsible for providing timely and effective solutions to clients and users. Daily tasks include...

  • Technical Operations Support Specialist

    2 weeks ago

    Madurai, Tamil Nadu, India beBeedigital Full time ₹ 20,00,000 - ₹ 50,00,000

    About the RoleWe are seeking a proactive and resourceful support specialist to provide IT, website, and digital operations assistance. This role is ideal for a detail-oriented professional who enjoys problem-solving, improving systems, and managing digital platforms. You will work remotely with flexible hours and reliable support.

  • Technical Support Specialist

    2 weeks ago

    Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 30,00,000 - ₹ 42,00,000

    IT Support Specialist OpportunityWe are seeking a highly motivated and customer-focused IT Support Specialist to deliver exceptional technical support and maintain a stable IT environment.Key Responsibilities:Provide initial technical assistance to end-users, troubleshooting basic technical problems and escalating complex issues as necessary.Log, categorize,...

  • Technical Support Specialist

    2 weeks ago

    Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 19,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and experienced Technical Support Specialist to join our team. As a key team member, you will combine the responsibilities of an Application Support Engineer and Site Reliability Engineer (SRE) to ensure the stability, reliability, and performance of our digital platforms.You will provide...

  • Technical Support Specialist

    2 weeks ago

    Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 47,50,000 - ₹ 60,10,000

    Technical Support Specialist RoleThe Technical Support Specialist is a crucial position in our support team, serving as the primary point of contact for users experiencing technical issues.This role requires handling and owning multiple customer support activities, including receiving incoming calls, chats, emails & tickets to provide end-to-end technical...

  • Technical Support Specialist

    2 weeks ago

    Madurai, Tamil Nadu, India beBeeTroubleshooting Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Technical Support SpecialistThis role requires effective communication skills, strong analytical abilities, and proficient typing skills. As a technical support specialist, you will be responsible for troubleshooting complex issues using standard operating procedure documents.Key Responsibilities:Support Experience: Familiarity with support...

  • Remote Tech Support Professional

    2 weeks ago

    Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 14,00,000

    Job Title: Technical Support SpecialistAbout the Role:We develop and deliver high-quality software solutions that empower businesses to achieve operational excellence.We foster a collaborative work environment where cutting-edge technology and creative problem-solving converge.Position Overview:Provide remote technical assistance related to software...

  • IT Technical Support Specialist

    2 weeks ago

    Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job SummaryWe are seeking a skilled Service Desk Analyst to join our technical support team.The ideal candidate will have experience working with reputed brands, excellent English communication skills, and a strong background in troubleshooting Microsoft 365 and Mac systems.This role involves resolving technical queries for international clients...