IT Technical Support Specialist

4 days ago


Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary

We are seeking a skilled Service Desk Analyst to join our technical support team.

The ideal candidate will have experience working with reputed brands, excellent English communication skills, and a strong background in troubleshooting Microsoft 365 and Mac systems.

This role involves resolving technical queries for international clients (US/UK/Australia) and ensuring seamless IT support delivery.

  • Provide remote and on-site technical support for end-users across global regions
  • Troubleshoot issues related to Microsoft Outlook, Wi-Fi, printers, networks, and MacBook systems
  • Handle customer queries with professionalism and clarity
  • Maintain documentation of issues and resolutions in a knowledge base
  • Participate in IT exercises like disaster recovery, quarterly maintenance, and hardware lifecycle governance
  • Coordinate with internal teams and vendors to ensure timely resolution
  • Represent IT during power-downs, office moves, and decommissioning projects

Required Skills & Qualifications

  • 1.5 to 4 years of experience in technical support
  • Strong command of English (verbal and written)
  • Experience supporting international clients (US, UK, Australia)
  • Hands-on expertise with Microsoft 365 troubleshooting
  • Familiarity with Mac OS support and related technical steps
  • Ability to manage high-severity issues and prioritize tasks effectively
  • Willingness to work night shifts and relocate if needed


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