
Remote Tech Support Professional
15 hours ago
Job Title: Technical Support Specialist
About the Role:
- We develop and deliver high-quality software solutions that empower businesses to achieve operational excellence.
- We foster a collaborative work environment where cutting-edge technology and creative problem-solving converge.
Position Overview:
- Provide remote technical assistance related to software products.
- Diagnose, troubleshoot, repair, and debug complex computer systems and software.
- Respond to situations where end users have failed to resolve problems in malfunctioning equipment or software.
Main Responsibilities:
- Excellent customer service and teamwork skills.
- Document and verify reported problems.
- Troubleshoot and resolve issues utilizing available tools, resources, and documentation.
- Engage additional resources when necessary.
- Provide effective communication to management, peers, and account team in support of customers.
Ideal Background:
- Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
- Demonstrated ability to learn complex software tools quickly.
- Strong customer service and teamwork skills.
Requirements:
- 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
- Limited travel, after-hours, or on-call work may be required.
- Flexibility to work early AM or late hours, including weekends.
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