Remote Tech Support Professional

15 hours ago


Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 14,00,000

Job Title: Technical Support Specialist

About the Role:

  • We develop and deliver high-quality software solutions that empower businesses to achieve operational excellence.
  • We foster a collaborative work environment where cutting-edge technology and creative problem-solving converge.

Position Overview:

  • Provide remote technical assistance related to software products.
  • Diagnose, troubleshoot, repair, and debug complex computer systems and software.
  • Respond to situations where end users have failed to resolve problems in malfunctioning equipment or software.

Main Responsibilities:

  • Excellent customer service and teamwork skills.
  • Document and verify reported problems.
  • Troubleshoot and resolve issues utilizing available tools, resources, and documentation.
  • Engage additional resources when necessary.
  • Provide effective communication to management, peers, and account team in support of customers.

Ideal Background:

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
  • Demonstrated ability to learn complex software tools quickly.
  • Strong customer service and teamwork skills.

Requirements:

  • 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
  • Limited travel, after-hours, or on-call work may be required.
  • Flexibility to work early AM or late hours, including weekends.


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