
Construction Tech Support Specialist
3 days ago
We are seeking an experienced professional to join our support team as a Customer Escalations Specialist.
The ideal candidate will have excellent communication skills, an obsession for customer satisfaction, and proven experience in resolving complex issues.
- Timely and effective resolution of customer queries, complaints, and escalations.
- Collaboration with internal and external teams, confidently interacting with management and leadership.
- Providing insightful feedback to internal teams on improvement areas.
To be successful in this role, you will need:
- Bachelor's degree in any field.
- Strong customer-centricity and empathy, with a drive for resolving customer issues.
- At least 2 years of experience in customer support at a leading B2C organization.
This is a unique opportunity to make a tangible impact in the construction tech industry. You will be part of a fast-growing, innovative environment where you can lead a high-impact category in one of the fastest-growing construction tech startups.
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