Tech Support Professional

2 days ago

Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Opportunity:

We are looking for a skilled Tech Support Professional to join our team.

About the Role:

This is a fantastic opportunity to work with cutting-edge technology and provide exceptional technical support to our clients. You will be responsible for providing expert advice and solutions to complex technical issues, as well as training and developing our users and partners in India.

Your Key Responsibilities:

  • Provide technical support to channel partners and end-users via phone, email, or on-site visits.
  • Support, train, and develop our users and partners in India to ensure they have the necessary skills and knowledge to utilize our products effectively.
  • Develop and translate technical training curriculums and conduct technical training courses for channel partners and end-users.
  • Develop partners' and users' technical knowledge and competencies in Dobot robots and applications.
  • Prepare and translate technical documentation, including user manuals, guides, and FAQs.
  • Participate in customer visits to understand their needs and provide tailored solutions.
  • Represent the company at trade shows and seminars to showcase our products and services.
  • Develop applications for trade shows and seminars to engage with potential customers.

Requirements:

  • Bachelor's degree or higher in an engineering-related subject.
  • Minimum three years' experience in robotics or automation industry.
  • Experience in designing and integrating robotic applications.
  • Experience in conducting seminars and trainings.
  • Excellent troubleshooting and diagnostic skills.
  • Excellent computer and interpersonal skills.
  • Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus).

What We Offer:

A competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment that encourages innovation and teamwork.

Travel Requirements:

The role may involve some travel, approximately 90 days per year, to participate in customer visits, trade shows, and seminars.

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