
Senior Logistics Professional
1 week ago
We offer an exceptional opportunity to excel in logistics management. As a senior customer care professional, you will lead local teams and drive process improvements to deliver outstanding customer experiences and sustainable growth.
Main Responsibilities:
- Direct and motivate customer care teams to provide premium service and achieve business objectives.
- Develop strategies to enhance customer satisfaction with our products, services, and features.
- Oversight of sales activities to meet financial targets and strategic goals.
- Implementation of best practices for customer onboarding and continuous improvement.
- Prioritization of customer complaints and adherence to customer promises.
- Collaboration with operational teams to optimize customer experiences.
Your Background:
- A minimum of 5 years of experience in customer care, logistics, or operations, with at least 2 years in a leadership role.
- Strong knowledge of freight forwarding and air logistics principles.
- Excellent communication and teamwork skills.
- Demonstrated ability to improve customer satisfaction, retention, and reactivation.
- Experience in managing sales within a customer service environment.
- Skilled in resolving customer complaints and delivering excellent service recovery.
- Strong analytical and improvement capabilities.
What We Offer:
- The chance to grow your career with comprehensive training and internal opportunities.
- Contribute to a global leader in logistics with a strong industry reputation.
- Work with modern tools in a digital-first environment.
- Be part of a supportive team-oriented culture that values diversity and inclusion.
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