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Technical Support Specialist with SQL Expertise

1 month ago


Gurgaon, Haryana, India Nielsen Full time
About Nielsen

We are passionate about powering a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.

Job Overview

The Support Engineer role is responsible for the successful delivery of services and technical solutions to meet the requirements of our clients. The ideal candidate will have a high level of analytical/problem solving skills, excellent interpersonal and communication skills, and fluency in English.

Key Responsibilities
  • Day-to-day support of existing products, including responding to client queries and attending to reported incidents.
  • Meet client Service Level Agreements (SLAs) by following Standard Operating Procedures (SOPs) to address production issues and engaging the tech team in a timely manner.
  • Participate in new projects, facilitating support for all new projects going into production.
Required Skills and Qualifications
  • High proficiency in SQL.
  • Experience with AWS S3.
  • Knowledge of Airflow or other orchestration tools such as AWS Glue and Azure Data Factory.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
Estimated Salary: $70,000 - $100,000 per annum