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LATAM Region Program Coordinator

2 weeks ago

Salem, Tamil Nadu, India beBeeCoordinator Full time ₹ 20,00,000 - ₹ 28,00,000

We are currently seeking a highly skilled and adaptable Program Coordinator to support our learners in the LATAM region.

Key Responsibilities:
  • Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction. This includes handling queries related to extension requests, assignment submissions, grading, and certificate issuance processes.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
Required Skills and Qualifications:
  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.
Benefits:

The ideal candidate will have the opportunity to work in a dynamic and supportive environment, collaborating with cross-functional teams to deliver high-quality programs and services.

Others:

Performance metrics include meeting key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.