Out-of-Hours Support Specialist

2 days ago


Vellore, Tamil Nadu, India beBeeSupport Full time ₹ 5,00,000 - ₹ 8,00,000
Job Title: Out-of-Hours Support Specialist">

The successful candidate will be responsible for providing support during out-of-hours periods. This includes filling shifts, responding to client and candidate enquiries, managing new booking requests, and uploading shifts to the CRM.

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  • Filling Shifts: Ensure all shifts are filled during out-of-hours periods, covering various clients and agencies.">
  • Enquiry Response: Respond promptly to client and candidate enquiries via email or phone, resolving any issues or concerns.">
  • Booking Management: Manage new agency booking requests received during out-of-hours periods, ensuring timely communication with clients and candidates.">
  • Candidate Engagement: Engage with candidates to discuss shift availability, manage candidate relationships, and ensure a smooth workflow.">
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  • Communication Skills: Ability to communicate effectively with clients, candidates, and internal teams via email, phone, or in-person.">
  • Problem-Solving Skills: Analytical thinking and problem-solving skills to resolve complex issues or conflicts that may arise during out-of-hours periods.">
  • Organizational Abilities: Strong organizational skills to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.">
  • Attention to Detail: High level of attention to detail to ensure accurate data entry, effective task management, and timely completion of tasks.">
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  • Professional Development: Opportunities to develop your skills and expertise through training programs, workshops, and mentorship initiatives.">
  • Collaborative Work Environment: Collaborate with cross-functional teams to achieve shared goals, build relationships, and foster a positive work culture.">
  • Diverse Projects: Work on diverse projects, including but not limited to client-facing activities, candidate engagement, and operational tasks.">
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