Senior Technical Support Specialist

1 day ago


Gandhinagar, Gujarat, India beBeeNetworkSupport Full time US$ 80,000 - US$ 1,50,000

As a key member of our team, you will play a vital role in delivering exceptional technical support services to our valued customers.

Job Responsibilities:
  • Provide expert technical assistance to customers and partners
  • Configure, troubleshoot and implement best practices for customers
  • Manage complex support cases to ensure timely resolution and follow-ups
  • Develop and publish technical documentation and bulletins in our knowledge base
  • Review and refine training materials, marketing collateral and technical guides
Key Qualifications:
  • Proven experience in a technical support environment is essential
  • Excellent written and verbal communication skills - Fluency in Japanese and business-level English
  • In-depth expertise with network protocols and technologies, including TCP/IP, DNS, IP routing, HTTP/HTTPS and remote access VPN solutions
  • Strong analytical skills to debug complex networks with diverse media and protocols


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