CRM Relationship Manager

5 days ago

Thāne, Maharashtra, India beBeeCustomerRelationships Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: CRM Relationship Manager

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Foster lasting relationships with customers, drive loyalty and retention.

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Key Responsibilities:

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  • Develop and implement customer relationship strategies to foster customer loyalty and retention.">
  • Analyse customer data to identify trends and opportunities for growth.">
  • Manage CRM software to ensure efficient customer engagement and communication.">
  • Collaborate with sales and marketing teams to develop targeted campaigns and promotions.">
  • Ensure excellent customer service by providing timely and effective solutions to customer inquiries and concerns.">
  • Work with project management to drive continuous improvement and process optimisation.">
  • Identify and capitalise on new business opportunities through strategic partnerships and collaborations.">
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Requirements:

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  • Strong analytical skills for data analysis and insights.">
  • Excellent communication skills for effective customer interaction and team collaboration.">
  • Experience in sales and market segmentation.">
  • Ability to work in a fast-paced environment and adapt to changing priorities.">
  • Bachelor's degree in Business Administration, Marketing, or related field.">
  • Familiarity with CRM platforms (WebEngage, MoEngage, etc).">
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