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CRM Executive

2 weeks ago

Thāne, Maharashtra, India Sarom Fab Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: CRM Executive

Job Description: We are looking for a proactive and persuasive CRM Executive who is passionate about sales and customer engagement. The primary responsibility will be cold calling potential customers, understanding their requirements, and converting leads into opportunities.

Roles & Responsibilities:

  • Follow up with existing and new clients to maintain relationships and ensure sales growth.
  • Manage customer relationships and oversee the customer service operations.
  • Handle customer feedback and complaint processes, providing timely support to resolve issues across various departments.
  • Ensure that service issues are addressed within the stipulated turnaround time (TAT) and that quality service is consistently delivered to customers.
  • Support various operational activities within the CRM function.
  • Assist with post-sales procedures and follow-ups.

Preferred Candidate:

  • Bachelor's degree is required.
  • 1-4 years of experience in CRM software.
  • Strong communication and interpersonal skills.
  • Knowledge of additional languages is an advantage.

Other Details:

  • Work Location: Wagle Estate, Thane West
  • Work Timing: 10:00 AM 7:00 PM IST
  • Working Days: Monday to Saturday
  • Weekly Off: Sunday