Technical Operations Specialist
4 weeks ago
Hiresquad Resources is seeking a skilled Web Development Support Engineer to join our team. This role involves providing top-notch support for our web development operations, ensuring seamless delivery of services to our clients.
Responsibilities- Incident Management: Utilize ServiceNow to efficiently manage and resolve incidents, changes, and maintenance requests in a timely manner.
- Ticket Analysis: Perform first-level analysis of tickets to identify the root cause of issues and determine the best course of action.
- Collaboration: Work closely with Technical Service Owners, Product Owners, and Business Stakeholders to resolve incidents, changes, and maintenance requests.
- Technical Guidance: Provide second-level support for complex technical issues, analyzing and troubleshooting problems as needed.
- Process Improvement: Identify opportunities to enhance the efficiency and effectiveness of web development operations, implementing process improvements as necessary.
- Documentation: Develop and maintain documentation of web development operations, including technical guides and process documents.
- Experience: At least 3 years of experience in an operations or technical support role in a web development environment.
- Ticketing Systems: Experience with ticketing systems, such as ServiceNow.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Communication Skills: Excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.
- Web Development Technologies: Strong understanding of web development technologies, including CMS operations, Customer Account and Identity Management, Web development, and Search applications.
The estimated salary for this role is ₹14 lakhs per annum, based on experience and location. If you are passionate about delivering exceptional support for web development operations, please consider applying for this exciting opportunity.
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Technical Operations Specialist
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