Technical Operations Specialist

4 weeks ago


Bengaluru, Karnataka, India Hiresquad Resources Full time
About the Job

Hiresquad Resources is seeking a skilled Web Development Support Engineer to join our team. This role involves providing top-notch support for our web development operations, ensuring seamless delivery of services to our clients.

Responsibilities
  • Incident Management: Utilize ServiceNow to efficiently manage and resolve incidents, changes, and maintenance requests in a timely manner.
  • Ticket Analysis: Perform first-level analysis of tickets to identify the root cause of issues and determine the best course of action.
  • Collaboration: Work closely with Technical Service Owners, Product Owners, and Business Stakeholders to resolve incidents, changes, and maintenance requests.
  • Technical Guidance: Provide second-level support for complex technical issues, analyzing and troubleshooting problems as needed.
  • Process Improvement: Identify opportunities to enhance the efficiency and effectiveness of web development operations, implementing process improvements as necessary.
  • Documentation: Develop and maintain documentation of web development operations, including technical guides and process documents.
Requirements
  • Experience: At least 3 years of experience in an operations or technical support role in a web development environment.
  • Ticketing Systems: Experience with ticketing systems, such as ServiceNow.
  • Analytical Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Communication Skills: Excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.
Preferred Qualifications
  • Web Development Technologies: Strong understanding of web development technologies, including CMS operations, Customer Account and Identity Management, Web development, and Search applications.
Compensation

The estimated salary for this role is ₹14 lakhs per annum, based on experience and location. If you are passionate about delivering exceptional support for web development operations, please consider applying for this exciting opportunity.



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