Exceptional Voice Support Professional

2 days ago

Palakkad, Kerala, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 70,00,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to provide exceptional support to learners through personalized calls, resolving issues, and improving the overall learner experience.

Key Responsibilities:

  • Proactive Onboarding: Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
  • Red-Alert Engagement: Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Administrative Support: Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Continuous Improvement: Provide feedback on workflows and suggest enhancements to improve the learner experience.

Required Skills & Competencies:

  • Excellent Communication: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.

Benefits include the opportunity to work with a talented team, contribute to the growth and success of our organization, and develop valuable skills and expertise in customer service and problem-solving. This is an excellent opportunity for individuals who enjoy working with people, are passionate about delivering exceptional customer experiences, and are looking for a rewarding career in a dynamic and supportive environment.

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