Voice Network Operations

5 hours ago


Palakkad, Kerala, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 60,00,000
Job Title: Technical Assistance Center Professional

We are seeking a skilled Technical Assistance Center Professional to join our team. The ideal candidate will have strong knowledge of Cisco Unified Communications Manager, SIP/SS7 protocols, and VoIP troubleshooting.

Key Responsibilities:
  • Support and manage voice/telecom networks, troubleshoot VoIP services, and collaborate with global vendors to ensure seamless operations.
  • Proactive monitoring of Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
  • Troubleshoot VoIP features such as answering rules, music on hold, calling card services, etc.

As a Technical Assistance Center Professional, you will work in a 24/7 rotational environment, ensuring minimal service disruption. You should be comfortable working independently and collaboratively as part of a global team.

Requirements:
  • Strong knowledge of CUCM, SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.
  • Familiarity with telecom hardware is essential.
Benefits:

This role offers the opportunity to work in a dynamic and fast-paced environment, with opportunities for growth and professional development. We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off.

Our company values diversity and inclusion, and we encourage applications from candidates of all backgrounds.



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