Property Operations Manager

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeManagement Full time ₹ 6,00,000 - ₹ 8,00,000

Job Title: Property Operations Manager

Job Summary:

We are seeking an experienced Property Operations Manager to oversee the day-to-day operations of our properties. This is a dynamic and challenging role that requires strong leadership and management skills, as well as a keen eye for detail.

Key Responsibilities:

Operational Leadership:

  • Develop and implement operational strategies to drive business growth and improve efficiency.
  • Take ownership of property operations, ensuring smooth functioning and high-quality service delivery.
  • Monitor key performance indicators (KPIs) and identify areas for improvement.

Team Management:

  • Lead and motivate property teams, including managers, housekeeping, front office, and security staff.
  • Foster a culture of collaboration, accountability, and high performance.
  • Identify training needs and organize capacity-building initiatives to enhance team capabilities.

Guest Experience:

  • Ensure exceptional guest experiences by upholding high standards of service quality and addressing feedback proactively.
  • Handle escalated guest concerns and resolve issues to maintain brand reputation.

Vendor and Stakeholder Management:

  • Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
  • Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Budget and Financial Management:

  • Oversee property budgets, monitor expenditures, and ensure adherence to financial plans.
  • Identify cost-saving opportunities without compromising on quality or guest satisfaction.

Compliance and Standards:

  • Ensure all branch operations comply with company policies, local regulations, and safety standards.
  • Conduct regular audits to maintain quality and operational consistency across properties.

Business Growth and Development:

  • Identify opportunities for improving property performance and guest occupancy rates.
  • Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Requirements:

  • Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Strong leadership and team management skills with the ability to handle large and diverse teams.
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial acumen with experience in budgeting, cost control, and P&L management.
  • Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

Benefits:

  • Competitive salary package with Performance Linked Incentives (PLI).
  • Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
  • Complimentary accommodation at the property.
  • Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
  • Exposure to operations across pan-India properties and involvement in strategic decision-making.

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