Hotel Operations Manager

5 days ago


Ghaziabad, Uttar Pradesh, India beBeeHousekeeper Full time ₹ 18,00,000 - ₹ 25,00,000
Job Overview

The ideal candidate will be responsible for setting and maintaining the highest standards of cleanliness, presentation, and maintenance across multiple properties.

Main Responsibilities:
  • Create and standardize housekeeping policies, procedures, and checklists across all properties.
  • Conduct regular property audits, including detailed snag lists for all areas such as guest spaces, back-of-house, and public areas and ensure timely closure of pending items.
  • Advise and guide unit facility managers on best practices, process flows, resource allocation, and vendor management.
  • Review daily, weekly, and monthly housekeeping schedules from each unit to ensure efficiency and adherence to preventive maintenance plans.
  • Collaborate with engineering and operations teams to address maintenance issues identified during inspections.
  • Maintain quality control across facilities without compromising operational efficiency.
  • Support the recruitment, on-boarding, and training of facility staff at unit level, ensuring skill development and service excellence.
  • Analyze member and guest feedback related to housekeeping and implement corrective measures.
  • Provide periodic reports to corporate leadership on housekeeping performance, snag closure rates, and brand compliance scores.
Requirements:
  • Bachelor's degree in hotel management or a related field.
  • 8–12 years' experience in housekeeping leadership within luxury hospitality.
  • Multi-property or corporate-level experience preferred.
Skills & Attributes:
  • Proven expertise in managing housekeeping operations in luxury hotels or premium lifestyle clubs.
  • A strong eye for detail, with the ability to identify and resolve discrepancies in upkeep and maintenance.
  • Excellent leadership and coaching skills to influence and guide unit-level teams.
  • Proficiency in snag list creation and follow-up tracking tools.
  • Strong coordination skills across multiple properties, with the ability to prioritize tasks effectively.
  • Knowledge of sustainable cleaning solutions and modern housekeeping technology.


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