Customer Care Executive for Luxury Rug Industry
5 days ago
About the Role:
We are seeking a highly organized and diligent Senior After Sales and Customer Care Executive to lead our after-sales support team in Jaipur, India.
Key Responsibilities:
- Provide strategic leadership and direction to the after-sales support team, focusing on accurate reporting and timely follow-up.
- Manage customer queries, concerns, and feedback, ensuring prompt and effective resolution to foster customer satisfaction and retention.
- Develop strategies for continuous improvement of the customer service experience, using performance metrics to identify areas for enhancement.
- Collaborate with relevant departments to efficiently manage returns, exchanges, and repair processes, maintaining precise records for follow-up actions.
- Maintain comprehensive documentation of customer interactions, resolutions, and after-sales support outcomes to inform strategy and training.
- Deliver regular reports to management on customer care metrics, highlighting the effectiveness of follow-up procedures and opportunities for service excellence.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- A minimum of 6 years of robust experience in customer service or after-sales care, particularly within an eCommerce context.
- Demonstrated expertise in reporting, monitoring, and timely follow-up, with a methodical approach to problem-solving.
- Effective team leadership and management capabilities.
- High proficiency with CRM platforms, MS Office, and data analysis tools.
- Superior communication skills, with fluency in English and ideally, additional languages relevant to the company's markets.
Why Choose Us:
- Represent a globally acclaimed brand renowned for its fusion of artisanship and innovation.
- Become part of a purpose-driven organization with a profound social impact.
- Take on a challenging role with the potential for personal growth and career development.
- Enjoy a competitive salary package with a range of benefits.
Estimated Salary: ₹12,00,000 - ₹18,00,000 per annum, depending on qualifications and experience.
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