Luxury Estate Care Specialist

2 weeks ago


Jaipur, Rajasthan, India AccorHotel Full time

Job Description

We are seeking a highly skilled and detail-oriented Luxury Estate Care Specialist to join our team at AccorHotel.

About the Role

This is a full-time position that requires a minimum of 1 year of experience in a luxury hotel environment. Post-secondary education or relevant qualifications in Hotel Management are preferred.

Key Responsibilities:

  • Clean and maintain areas of responsibility according to set standards and procedures.
  • Replenish guest supplies, ensuring a seamless experience for our valued guests.
  • Organize and clean equipment for daily tasks such as personal equipment and chemicals.
  • Collect daily allocations of rooms and keys, ensuring accurate record-keeping and security.
  • Communicate all necessary information, including sick guests, pets, and other important updates.
  • Anticipate guests' needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent Talent Coach or office coordinator.
  • Ensure guests' requests are promptly and courteously met.
  • Report damage or malfunction in hotel rooms/areas to Supervisor.
  • Maintain equipment in a proper state of cleanliness and repair.
  • Maintain a section room report as well as a daily productivity report.
  • Attend daily briefings with supervisor and take on daily assigned tasks.
  • Reports lost and found articles to the security office immediately.
  • Handle guest complaints, reporting them to Supervisor immediately.
  • Report unusual behavior/activities in guestroom floors/public areas to Supervisor.
  • Record room status in allocated section accurately.
  • Comply with hotels health, safety, and hygiene policy.
  • Adhere to personnel grooming and hygiene standards.
  • Attend meetings and training sessions as required.
  • Carries out additional duties assigned by his/her Supervisors.
  • Carry out valet services when required (e.g. delivery of linen processing laundry orders).
  • Fully understands the difference in guest levels (VIPs) and Room Categories.
  • Ensure all OH&S legislation policies and procedures are adhered to.
  • Be familiar with property safety first aid and fire and emergency procedures.
  • Log security incidents and accidents in accordance with hotel requirements.

Salary Range

$60,000 - $80,000 per annum, depending on experience.

Benefits

Our comprehensive benefits package includes access to employee discounts, career development opportunities, and more.

Employment Type

This is a full-time position, working a standard Monday-to-Friday schedule.



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