Luxury Estate Care Specialist
2 weeks ago
Job Description
We are seeking a highly skilled and detail-oriented Luxury Estate Care Specialist to join our team at AccorHotel.
About the Role
This is a full-time position that requires a minimum of 1 year of experience in a luxury hotel environment. Post-secondary education or relevant qualifications in Hotel Management are preferred.
Key Responsibilities:
- Clean and maintain areas of responsibility according to set standards and procedures.
- Replenish guest supplies, ensuring a seamless experience for our valued guests.
- Organize and clean equipment for daily tasks such as personal equipment and chemicals.
- Collect daily allocations of rooms and keys, ensuring accurate record-keeping and security.
- Communicate all necessary information, including sick guests, pets, and other important updates.
- Anticipate guests' needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent Talent Coach or office coordinator.
- Ensure guests' requests are promptly and courteously met.
- Report damage or malfunction in hotel rooms/areas to Supervisor.
- Maintain equipment in a proper state of cleanliness and repair.
- Maintain a section room report as well as a daily productivity report.
- Attend daily briefings with supervisor and take on daily assigned tasks.
- Reports lost and found articles to the security office immediately.
- Handle guest complaints, reporting them to Supervisor immediately.
- Report unusual behavior/activities in guestroom floors/public areas to Supervisor.
- Record room status in allocated section accurately.
- Comply with hotels health, safety, and hygiene policy.
- Adhere to personnel grooming and hygiene standards.
- Attend meetings and training sessions as required.
- Carries out additional duties assigned by his/her Supervisors.
- Carry out valet services when required (e.g. delivery of linen processing laundry orders).
- Fully understands the difference in guest levels (VIPs) and Room Categories.
- Ensure all OH&S legislation policies and procedures are adhered to.
- Be familiar with property safety first aid and fire and emergency procedures.
- Log security incidents and accidents in accordance with hotel requirements.
Salary Range
$60,000 - $80,000 per annum, depending on experience.
Benefits
Our comprehensive benefits package includes access to employee discounts, career development opportunities, and more.
Employment Type
This is a full-time position, working a standard Monday-to-Friday schedule.
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