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B2B Collections Professional

2 months ago

Kolkata, West Bengal, India 2coms Full time

We are seeking a detail-oriented and proactive Collection Specialist to join our dynamic team at 2coms in Saltlake Sector V, Kolkata. As a key member of our collections team, you will play a crucial role in ensuring the timely collection of open accounts receivable from direct customers.

Our ideal candidate will possess strong oral and written communication skills, with a professional demeanor, organizational, multitasking, and time management skills, as well as collaboration skills successfully applied within a team. Proficiency in Microsoft Excel is also required, along with basic ability to present updates to internal and external stakeholders.

This role involves:

  • Collecting open accounts receivable invoices for direct customers
  • Proactively initiating contact with customers to maintain and expand business relationships
  • Following up on disputed balances, independently resolving collection issues
  • Assisting in identifying and researching disputed items, providing timely responses to customers
  • Participating in customer meetings and collaborating with internal teams to address issues
  • Maintaining data integrity in systems, including billing contacts and collection notes
  • Creating and verifying credit requests and accounts receivable adjustment forms
  • Providing regular updates on open accounts receivable invoices to internal stakeholders

The successful candidate will have a High School Diploma or equivalent, experience with Business-to-Business collections and Accounts Receivable processes, and critical thinking and problem-solving skills. Self-directed with the ability to manage projects to completion with minimal oversight, this individual will thrive in a flexible, fast-paced environment.

Salary: Up to ₹40,000 CTC per annum or hike on your last drawn salary as per market standard. We offer a regular shift with 5 days working.