
Customer Service Technical Expert
1 day ago
We are seeking a skilled and dedicated Technical Support Specialist to provide exceptional technical support to our clients through phone, email, or chat. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to software applications, hardware devices, and network connectivity.
You will also maintain accurate records of customer interactions using CRM software and meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.
Requirements- 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
- Bachelor's degree in Any Technical Specialization (BCA/B.Tech/B.E.).
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work rotational shifts including night shifts.
Please note that we are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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