Customer Service Representative

6 hours ago


Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Customer Service Specialist

This is a critical role that requires someone who can bridge the gap between technical knowledge and business operations.

As a key player in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with clients, you will play a pivotal part in delivering exceptional customer service.

The ideal candidate will have exceptional verbal and written communication skills, 2+ years of experience in client services, technical support, or business operations, and strong knowledge of technical systems and tools.

You will be responsible for providing proactive and reactive solutions to resolve inquiries and issues related to technical tools, platforms, and services. Serving as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries, you will also collaborate with internal teams to troubleshoot technical problems.

Additionally, you will assist in the onboarding and training of clients in using technical tools and platforms, analyze client data to identify trends and opportunities for process improvements, and help develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.

Key Responsibilities:

  • Deliver exceptional customer service by resolving inquiries and issues related to technical tools, platforms, and services.
  • Collaborate with cross-functional teams to ensure seamless delivery of services.
  • Analyze client data to identify trends and opportunities for process improvements.

Required Skills and Qualifications:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills.
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools.

Benefits:

  • Opportunity to work with a talented team.
  • Competitive compensation package.
  • Ongoing training and development opportunities.

Others:

  • Manage client relationships to ensure clear communication and timely issue resolution.


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