
Customer Service Liaison
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for handling customer inquiries and resolving concerns in a timely and professional manner.
Our ideal candidate will possess excellent communication skills, both written and verbal, and have experience in resolving customer complaints and maintaining product knowledge.
- Handle customer inquiries and resolve concerns via phone calls, email, and chat.
- Maintain up-to-date knowledge of products, policies, and processes to effectively address customer inquiries.
- Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
- Assist customers with order management, including placing, tracking, modifying, or canceling orders.
- Document customer interactions, feedback, and resolutions in our CRM system.
Key Qualifications:
- Proven experience in speaking with customers and resolving concerns.
- Proficiency in working with tools like Excel or similar.
- 2+ years of experience in customer support.
- Excellent written and verbal communication skills.
- Ability to maintain confidentiality and work with sensitive information.
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