Brand Customer Support Liaison

5 days ago


Guntur, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Brand Customer Support Liaison

We are seeking a talented individual to join our team as a brand customer support liaison. In this role, you will provide exceptional customer service to influencers, brands, and users on our app.

Your responsibilities will include:

  • Handling inbound queries, emails, and calls to resolve issues and provide accurate information in a timely manner.
  • Guiding influencers and brands through the onboarding process and app navigation.
  • Maintaining a positive and professional tone while handling escalations and complaints.
  • Celebrating successes and collecting feedback from users to improve the app experience.
  • Collaborating with cross-functional teams to ensure seamless user journeys.
Requirements:

To succeed in this role, you will need:

  • 0–2 years of experience in customer service, influencer management, or client relations (freshers welcome).
  • Excellent verbal and written communication skills.
  • A strong problem-solving ability with a calm and empathetic approach.
  • A comfort level interacting with diverse stakeholders, including influencers, brands, and app users.
  • Knowledge of English, Hindi, and Telugu is a plus.

We offer a dynamic work environment that values teamwork, creativity, and innovation. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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