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Customer Relationship Ambassador
2 months ago
BethetheBee is seeking a Customer Relationship Manager to cultivate and nurture positive relationships with clients, ensuring client satisfaction and retention.
Below are key responsibilities for this role:
- Serve as the main point of contact for assigned clients, maintaining regular and proactive communication to ensure client satisfaction.
- Update clients on the status of their advertising campaigns, ensuring they are well-informed about progress, performance, and any adjustments made.
- Act as a bridge between clients and internal teams, conveying client feedback, requirements, and requests accurately and in a timely manner.
- Cultivate and nurture positive, long-term relationships with clients, acting as a trusted advisor and ensuring client satisfaction.
- Conduct regular check-ins with clients to assess their needs, address concerns, and identify opportunities for upselling or cross-selling.
- Monitor client invoicing and payment schedules, ensuring timely payments and resolving any payment-related issues.
- Coordinate with the finance department to ensure accurate billing and invoicing.
- Facilitate a smooth onboarding process for new clients, ensuring all necessary documentation and agreements are completed.
- Collaborate with internal teams to ensure successful campaign setup, alignment with client objectives, and adherence to timelines.
The ideal candidate will have:
- A minimum of 2-4 years of experience in a similar role within the advertising industry.
- Previous experience in customer relationship management, account management, or a similar role with a proven track record of success.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong organizational and time management abilities, with a proven ability to prioritize tasks and manage multiple projects simultaneously.
- Attention to detail and the ability to multitask effectively, with a focus on delivering high-quality results.
- Familiarity with advertising campaign processes, including campaign setup, execution, and optimization.
- Proficiency in customer relationship management (CRM) software or related tools, with a proven ability to leverage technology to drive business results.
