Defect Elimination Program Manager
3 weeks ago
At myGwork, we are committed to providing an inclusive environment for our employees and customers. As a Senior Program Manager in our RBS team, you will play a crucial role in driving efforts to eliminate vendor-caused Customer return defects.
We are seeking a dynamic and results-driven manager to lead our efforts in reducing defects, improving vendor processes, and enhancing overall customer satisfaction. The ideal candidate will have 5+ years of industry work experience and a Master's degree.
This role offers a competitive salary range of $110,000 - $140,000 per year, depending on location and experience. You will be responsible for developing and implementing strategies to achieve significant reductions in return rates, fostering a data-oriented culture within the team and across relevant departments, and identifying and implementing technology solutions and process improvements to achieve business goals through upstream defect elimination.
As a member of our RBS team, you will have the opportunity to work closely with various departments, including Retail, Operations, and Technology, to drive key programs and implement sustainable, scalable solutions to support defect elimination efforts. You will also be responsible for managing communication across multiple lines of business regarding project milestones, process changes, and escalations.
The RBS team is an integral part of Amazon's online product lifecycle and buying operations, ensuring that Amazon remains competitive in the online retail space with the best price, wide selection, and good product information. Our team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog, with tasks that have a direct impact on customer buying decisions and online user experience.
About the role:
- Define and drive business goals for vendor-caused defect elimination
- Develop comprehensive strategies to achieve significant reductions in return rates
- Foster a data-oriented culture within the team and across relevant departments
- Identify and implement technology solutions and process improvements to achieve business goals through upstream defect elimination
About the team:
- Work closely with various departments to drive key programs and implement sustainable, scalable solutions to support defect elimination efforts
- Manage communication across multiple lines of business regarding project milestones, process changes, and escalations
We offer a dynamic and inclusive work environment, competitive salaries, and opportunities for career growth. If you are a results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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