Defect Elimination Program Manager

3 weeks ago


Chennai, Tamil Nadu, India myGwork Full time

At myGwork, we are committed to providing an inclusive environment for our employees and customers. As a Senior Program Manager in our RBS team, you will play a crucial role in driving efforts to eliminate vendor-caused Customer return defects.

We are seeking a dynamic and results-driven manager to lead our efforts in reducing defects, improving vendor processes, and enhancing overall customer satisfaction. The ideal candidate will have 5+ years of industry work experience and a Master's degree.

This role offers a competitive salary range of $110,000 - $140,000 per year, depending on location and experience. You will be responsible for developing and implementing strategies to achieve significant reductions in return rates, fostering a data-oriented culture within the team and across relevant departments, and identifying and implementing technology solutions and process improvements to achieve business goals through upstream defect elimination.

As a member of our RBS team, you will have the opportunity to work closely with various departments, including Retail, Operations, and Technology, to drive key programs and implement sustainable, scalable solutions to support defect elimination efforts. You will also be responsible for managing communication across multiple lines of business regarding project milestones, process changes, and escalations.

The RBS team is an integral part of Amazon's online product lifecycle and buying operations, ensuring that Amazon remains competitive in the online retail space with the best price, wide selection, and good product information. Our team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog, with tasks that have a direct impact on customer buying decisions and online user experience.

About the role:

  • Define and drive business goals for vendor-caused defect elimination
  • Develop comprehensive strategies to achieve significant reductions in return rates
  • Foster a data-oriented culture within the team and across relevant departments
  • Identify and implement technology solutions and process improvements to achieve business goals through upstream defect elimination

About the team:

  • Work closely with various departments to drive key programs and implement sustainable, scalable solutions to support defect elimination efforts
  • Manage communication across multiple lines of business regarding project milestones, process changes, and escalations

We offer a dynamic and inclusive work environment, competitive salaries, and opportunities for career growth. If you are a results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.



  • Chennai, Tamil Nadu, India myGwork Full time

    Program Manager, Return ReductionThis position is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Description:At Amazon, we're working to be the most customer-centric company on earth. Our Retail Business Services (RBS) team is looking...


  • Chennai, Tamil Nadu, India myGwork Full time

    About AmazonAt Amazon, we're dedicated to being the most customer-centric company on earth. Our Retail Business Services (RBS) team is seeking a skilled Ecommerce Program Manager to lead our customer return reduction concession program.The Role:Drive key programs for customers through cross-functional project teams.Implement technology solutions and process...


  • Chennai, Tamil Nadu, India myGwork Full time

    Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce...

  • Program Manager

    4 weeks ago


    Chennai, Tamil Nadu, India myGwork Full time

    About the RoleAs a Senior Program Manager in our Return reduction team, you will be responsible for developing and implementing strategies to reduce vendor-caused Customer return defects. You will drive efforts to eliminate system gaps related to vendor-caused Return defects, foster a data-oriented culture within the team, and collaborate with various...


  • Chennai, Tamil Nadu, India myGwork Full time

    At Amazon, a global leader in e-commerce, we're committed to delivering exceptional customer experiences. As part of our Retail Business Services (RBS) team, we're seeking an experienced Program Manager to lead the expansion of our customer return reduction program through upstream defect elimination.About the RoleThis is a unique opportunity to drive...


  • Chennai, Tamil Nadu, India myGwork Full time

    Job DescriptionThis is a senior-level program management position that requires driving scalable and streamlined continuous quality improvement initiatives across processes. As a member of the OPTIMA team, you will be responsible for developing insights and eliminating defects in quality that affects business metrics.The successful candidate will work...


  • Chennai, Tamil Nadu, India myGwork Full time

    Company Overview: Amazon, an inclusive employer and a member of the LGBTQ+ business community through myGwork.">Salary: $120,000 - $180,000 per year, depending on experience.Job Description:We are seeking an experienced Program Manager to drive scalable and streamlined continuous quality improvement initiatives across processes. As part of this role, you...


  • Chennai, Tamil Nadu, India myGwork Full time

    About the RoleAs a Principal Program Manager in Amazon's Retail Business Services (RBS) team, you will play a pivotal role in driving customer return prevention and enhancing the overall customer experience.Job DescriptionThis is a unique opportunity to leverage your analytical and strategic skills to identify root causes of returns and develop innovative...


  • Chennai, Tamil Nadu, India myGwork Full time

    About the RoleAt Amazon, we're committed to delivering exceptional customer experiences. As a Program Manager in our Retail Business Services team, you'll play a key role in expanding our customer return reduction program. This program aims to eliminate negative experiences for customers by leveraging upstream defect elimination as a mechanism.


  • Chennai, Tamil Nadu, India myGwork Full time

    Amazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.We are seeking a Product Line Manager to join our team at Amazon, focusing on Return Reduction and Vendor Optimization. This role offers a unique opportunity to make a significant impact on customer satisfaction and drive business...


  • Chennai, Tamil Nadu, India myGwork Full time

    About Amazon, an e-commerce pioneer, we strive to be Earth's most customer-centric company. As a key player in the online retail space, our goal is to deliver exceptional shopping experiences for customers worldwide.The Retail Business Systems (RBS) group plays a vital role in ensuring Amazon's competitiveness through high-quality product catalogs, efficient...


  • Chennai, Tamil Nadu, India myGwork Full time

    At myGwork, an inclusive employer and a member of the LGBTQ+ business community, we're working to deliver exceptional customer experiences. Our team is looking for a Strategic Customer Experience Manager to drive key initiatives and expand our customer return reduction program.This role will focus on driving upstream defect elimination projects across WW,...


  • Chennai, Tamil Nadu, India myGwork Full time

    This is a challenging role with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.About the RoleWe are looking for a skilled Program Manager to lead the expansion of our customer return reduction program through upstream defect elimination...


  • Chennai, Tamil Nadu, India myGwork Full time

    This is a rewarding opportunity to join Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Job OverviewWe're looking for a skilled Program Manager to help expand our customer return reduction concession program. The goal of this program is to eliminate negative experiences for customers by...


  • Chennai, Tamil Nadu, India myGwork Full time

    Amazon, an inclusive employer and a member of myGwork, is seeking a Program Manager to expand its customer return reduction concession program.About the RoleThe successful candidate will drive upstream defect elimination projects, focusing on no longer wanted items, missing parts & accessories, and item pricing-related life cycle categories. Key...


  • Chennai, Tamil Nadu, India myGwork Full time

    At myGwork, an employer of choice for the LGBTQ+ business community, we're committed to delivering exceptional customer experiences. Our Retail Business Services team is seeking a talented Elevate Returns Manager to spearhead our customer return reduction concession program.Job DescriptionThis role offers a unique opportunity to drive positive change and...


  • Chennai, Tamil Nadu, India myGwork Full time

    About MyGwork and AmazonMyGwork is the largest global platform for the LGBTQ+ business community. Amazon, an inclusive employer, values diversity and promotes equality in the workplace.Retail Business Services (RBS) at AmazonThe RBS group plays a crucial role in Amazon's online product lifecycle and buying operations. Its primary goal is to ensure the...


  • Chennai, Tamil Nadu, India myGwork Full time

    Are you a detail-oriented and organized Program Manager looking for a new challenge? We are seeking an experienced professional to drive scalable and streamlined continuous quality improvement initiatives across processes.About AmazonAmazon is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. As a...


  • Chennai, Tamil Nadu, India myGwork Full time

    We are looking for a Senior Technical Program Manager to join the Amazon Devices team.About UsAmazon Devices is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. Our organization designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have...


  • Chennai, Tamil Nadu, India myGwork Full time

    Drive Scalable Continuous Improvement InitiativesThe OPTIMA team at Amazon seeks an experienced Senior Quality Improvement Specialist to drive scalable and streamlined continuous quality improvement initiatives across processes.We enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through...