Ecommerce Program Manager
3 weeks ago
About Amazon
At Amazon, we're dedicated to being the most customer-centric company on earth. Our Retail Business Services (RBS) team is seeking a skilled Ecommerce Program Manager to lead our customer return reduction concession program.
The Role:
- Drive key programs for customers through cross-functional project teams.
- Implement technology solutions and process improvements to achieve business goals.
- Manage stakeholder communication across multiple lines of business.
A Day in the Life:
As an Ecommerce Program Manager, you will be responsible for expanding customer return reduction through upstream defect elimination across the world, product groups, and customer types. You will collaborate with various stakeholders to implement solutions, monitor results, and communicate outcomes to leadership.
BASIC QUALIFICATIONS:
- 3+ years of experience in program or project management.
- 3+ years of working cross-functionally with tech and non-tech teams.
- 3+ years of defining and implementing process improvement initiatives using data and metrics.
- Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
PREFERRED QUALIFICATIONS:
- 3+ years of driving end-to-end delivery and communicating results to senior leadership.
- 3+ years of driving process improvements.
- Experience in stakeholder management and dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
Our Inclusive Culture:
Amazon's inclusive culture empowers employees to deliver exceptional results for customers. We value diversity and strive to create a workplace that is welcoming and accessible to all.
Estimated Salary:
$120,000 - $180,000 per year, depending on location and experience.
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