Elevate Returns Manager, Inclusive Services

1 week ago


Chennai, Tamil Nadu, India myGwork Full time

At myGwork, an employer of choice for the LGBTQ+ business community, we're committed to delivering exceptional customer experiences. Our Retail Business Services team is seeking a talented Elevate Returns Manager to spearhead our customer return reduction concession program.

Job Description

This role offers a unique opportunity to drive positive change and eliminate negative customer experiences through upstream defect elimination. As an Elevate Returns Manager, you'll be responsible for:

  • Forming and managing cross-functional project teams to achieve key customer objectives.
  • Adopting technology solutions and process improvements to drive business results.
  • Managing stakeholder communication across multiple lines of business on project milestones, process changes, and escalations.

A typical day in this role will involve collaborating with various stakeholders to implement solutions, monitoring and reporting results to leadership, assessing and communicating customer experiences to senior leaders, and driving end-to-end delivery and stakeholder management.

Requirements

To succeed in this position, you'll need:

  • 3+ years of experience in program or project management, working cross-functionally with tech and non-tech teams.
  • Proven ability to define and implement process improvement initiatives using data and metrics.
  • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
  • Experience in defining program requirements and using data and metrics to determine improvements.
What We Offer

As an Amazonian at myGwork, you'll enjoy an inclusive culture that empowers employees to deliver exceptional results for our customers. This role comes with an estimated salary of $125,000 - $175,000 per annum, depending on location and experience. If you have a disability and require workplace accommodations, please visit our website for more information.



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